This policy explains how to cancel a subscription, what happens when you do, and when we give a refund. It applies to all subscriptions to KC Technology Ltd services.
1No contract term
Subscriptions are monthly and run from the date you subscribe. There is no minimum term and no cancellation fee. You are never locked into a longer commitment.
2How to cancel
You can cancel at any time from the billing area of your account, or by emailing hello@kctechnology.me from the address registered to the account. We will confirm the cancellation in writing.
Cancelling stops the next payment. Your access continues until the end of the period you have already paid for, and the account then closes.
3Refunds
- Service faults. If the service is materially unavailable or not working as described for a sustained period, and we cannot put it right, we will refund the affected part of your subscription.
- Billing errors. If you have been charged in error, charged twice, or charged after cancelling, we refund it in full. Tell us and we will correct it.
- Part months. We do not normally refund the remainder of a month once it has started, because access continues for the period you have paid for.
Where a refund is due we make it to the original payment method. Refunds are usually processed within five working days, and how quickly the money appears then depends on your bank or provider.
4Trials
Where a free or discounted trial is offered, the terms of that trial are stated when you take it, including when the first payment is taken. You can cancel before the trial ends and no payment is taken.
5Your legal rights
Nothing in this policy affects your statutory rights. If you are a consumer in the United Kingdom you may have a right to cancel a distance contract within 14 days. Because our service is digital and available immediately, that right may not apply once you have asked us to start providing it and it has begun. Where the right does apply we will honour it.
6Price changes
If we change the price of a subscription we will give reasonable notice before it applies to you. If you do not want to continue at the new price you can cancel before it takes effect and you will not be charged the higher amount.
7Disputes
If you think something has been charged incorrectly, please contact us first at hello@kctechnology.me. We would far rather correct a billing problem directly and quickly than have it go through a chargeback, and in most cases we can resolve it the same day.
8Contact
KC Technology Ltd, 66 Paul Street, London EC2A 4NA, United Kingdom. Email hello@kctechnology.me.